Terms & Conditions
By using the Cinesquare website or placing an order, you agree to the following terms:
Product Availability?
We make every effort to keep our product listings accurate and up to date. However, product availability may change depending on supplier stock, manufacturer availability, market conditions, and other factors beyond our immediate control.
Some products are available for immediate purchase, while others may be offered on a preorder basis and sourced specifically for the customer. The availability of a product on our website does not always guarantee that it will remain available until an order is completed.
If a product becomes unavailable after an order has been placed, we will inform the affected customer and discuss the available options. Depending on the circumstances, these may include waiting for new stock, selecting an alternative product, or receiving a refund where applicable.
We appreciate your understanding that certain products, particularly specialised filmmaking equipment and international preorders, may have limited availability.
Prices and Product Information?
We aim to provide clear and accurate information about our products, including their prices, specifications, descriptions, condition, and included accessories.
Prices displayed on our website may change without prior notice due to exchange rate fluctuations, supplier price adjustments, changes in shipping costs, taxes, or other market conditions. Any price change will not automatically alter an order whose payment and final price have already been confirmed, except where a correction, cancellation, or other adjustment is required by law or agreed upon with the customer.
Although we take reasonable care to ensure that product information is accurate, occasional errors may occur. Manufacturers may also update product specifications, packaging, or accessories without notice.
If we discover a material error affecting your order, we will contact you before proceeding with any necessary change. We will not knowingly substitute a materially different product without your agreement.
Customers are encouraged to review the product description, specifications, compatibility information, and included accessories before placing an order. If you are unsure whether a product is suitable for your camera, lens mount, power system, software, or other equipment, please contact us before purchasing.
Payment Policy?
All orders must be paid for in full before they are processed for shipment, unless an alternative payment arrangement has been expressly offered and agreed upon by CineSquare.
We may offer installment payment options on selected products. Where this option is available, the applicable payment schedule, eligibility requirements, and other conditions will be communicated to the customer before the purchase is finalised.
For installment purchases, the product will not be dispatched until all required installments have been paid and the outstanding balance has been confirmed as settled.
Making an initial deposit or installment does not mean that a product has been shipped or that the remaining balance has been waived. Customers are responsible for completing payments according to the agreed schedule.
Where an installment arrangement cannot be completed, any cancellation, refund, or adjustment will be handled according to the specific terms agreed at the time of purchase, our applicable policies, and the law.
Customers should only make payments through the payment channels officially provided or approved by CineSquare. If you have concerns about a payment request, please contact us through our official communication channels before proceeding.
Manufacturer's Warranty?
Where a manufacturer's warranty is available, the applicable coverage will depend on the product, its manufacturer, and the specific warranty terms.
Manufacturer warranties generally cover qualifying manufacturing defects and do not ordinarily cover damage resulting from accidents, misuse, improper handling, unauthorised repairs or modifications, or other forms of damage excluded by the manufacturer's terms.
Warranty duration, geographical coverage, eligibility requirements, and the process for making a claim may differ between brands and products. A manufacturer's warranty may also be limited to particular countries or sales regions.
Customers should review the warranty information supplied with the product or contact us for clarification before purchasing if warranty coverage is an important consideration.
Unless expressly stated otherwise, CineSquare does not guarantee that every product will qualify for local manufacturer warranty service in Nigeria. Where a product has a specific warranty arrangement, we will communicate the applicable information as accurately as reasonably possible.
This policy does not exclude any responsibility or remedy that cannot lawfully be excluded under applicable law.
Returns, Exchanges, and Refunds?
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Order Cancellations?
We understand that circumstances can change after an order has been placed. However, the ability to cancel an order may depend on its status and whether sourcing, processing, or shipping has already begun.
Customers who wish to cancel an order should contact us as soon as possible, providing their order number and reason for cancellation.
For preorder and special-order products, cancellation may be more complicated if a supplier has already confirmed the order, the item has been purchased specifically for the customer, or international shipping arrangements have commenced.
Any cancellation charges, deductions, or refund conditions must be consistent with the terms disclosed to the customer, the circumstances of the order, and applicable law.
CineSquare will communicate the available options when a cancellation request is received.
Contact CineSquare?
f you have questions about these Terms & Conditions, need clarification before placing an order, or require assistance with an existing purchase, please contact us through the official contact details published on the CineSquare website.
We appreciate your trust in CineSquare and the opportunity to support your creative work, professional projects, and technology needs.
Orders and Order Confirmation?
Placing an order through our website represents your request to purchase a product under the terms stated at checkout. An order acknowledgement confirms that we have received your order details, but it does not necessarily mean that the order has been fully processed or that shipment has commenced.
Orders are subject to product availability, successful payment verification, and any necessary checks required to complete the transaction.
We reserve the right to decline or cancel an order where there is a genuine reason to do so, including suspected fraudulent activity, pricing or listing errors, supplier unavailability, or an inability to fulfil the order. Where payment has already been received for an order that we cannot fulfil, the customer will be informed and any applicable refund will be handled in accordance with our refund policy and applicable law.
We encourage customers to ensure that their contact details, delivery address, and order information are correct before completing checkout.
Preorders and Special Orders?
CineSquare offers preorder and special-order services for selected products, allowing customers to access equipment that may not be physically available in Nigeria at the time of purchase.
Preorder products may need to be sourced from manufacturers, distributors, suppliers, or sellers outside Nigeria. As a result, fulfilment may involve supplier confirmation, international transportation, customs processing, and local delivery arrangements.
We will make reasonable efforts to source and deliver preorder products within the estimated timeframe communicated to the customer. However, preorder timelines are estimates rather than guaranteed delivery dates, as certain stages of the process may be outside our control.
Occasionally, a supplier may run out of stock, change the availability of a product, or be unable to fulfil an order as expected. International shipping disruptions, customs delays, and other unforeseen circumstances may also affect delivery.
If a significant issue affects your preorder, we will communicate the situation and explain the available options. Where we are unable to fulfil an order, any applicable cancellation or refund will be handled in accordance with our refund policy and applicable law.
Customers are encouraged to review the product listing and any preorder-specific conditions before making payment.
Shipping and Delivery?
We understand that customers want their equipment delivered safely and within the expected timeframe. We work with shipping and logistics partners to facilitate delivery and keep customers informed throughout the process where tracking information is available.
Delivery estimates are provided as a guide and may vary depending on the customer's location, the product's availability, the shipping method, courier operations, customs clearance, weather conditions, public holidays, or other logistical circumstances.
For international orders, the delivery process may include multiple stages before the product reaches its final destination. Tracking updates may not always appear immediately at every stage of transit.
Customers are responsible for providing a complete and accurate delivery address, a working telephone number, and any other information reasonably required to complete delivery.
If delivery is delayed, a tracking update is unavailable, or an issue arises with the courier, please contact us so we can assist with the available information and follow-up process.
Any applicable shipping charges, delivery arrangements, customs duties, or other import-related costs will be communicated where relevant. Responsibility for these charges will depend on the terms disclosed for the particular order and applicable law.
Product Inspection and Collection?
Customers are encouraged to inspect their orders upon delivery or collection, where reasonably possible. Please check that the product received corresponds with your order and that the package and its contents appear to be in the expected condition.
If you notice missing accessories, an incorrect product, visible transit damage, or another issue, contact CineSquare as soon as reasonably possible and provide relevant photographs, videos, order details, or other supporting information where available.
Reporting an issue promptly helps us investigate the matter with the relevant supplier or delivery partner.
Nothing in this section removes any rights or remedies a customer may have under applicable consumer protection law
Customer Communication?
We believe clear communication is an important part of a good shopping experience.
Customers may contact CineSquare through the official communication channels provided on our website for questions about products, orders, payments, shipping, warranties, and after-sales support.
We will make reasonable efforts to respond to enquiries and provide relevant updates. Response times may vary depending on the nature of the enquiry, business hours, and the information required to resolve the matter.
To help us assist you efficiently, please provide your order number and a clear explanation of the issue when contacting our team.
Website Use and Intellectual Property”
All content published on the CineSquare website, including logos, text, graphics, photographs, videos, designs, and other original materials, is owned by CineSquare or used with permission from the relevant rights holders.
This content may not be copied, reproduced, republished, distributed, modified, or used for commercial purposes without prior permission, except where permitted by law.
Product names, trademarks, photographs, and other materials belonging to manufacturers or third parties remain the property of their respective owners. Their appearance on our website does not imply that CineSquare owns those rights or is officially affiliated with a manufacturer unless such an affiliation is expressly stated.
Customers may use our website for lawful browsing and purchasing purposes. Any attempt to misuse the website, interfere with its operation, submit fraudulent orders, or engage in unauthorised activity may result in restricted access or other appropriate action.
